Terms and Conditions
1. If you have not reserved a room
For more information about a stay in our gite or one of our chambres d’hôte, you can either call the hotel on 04 89 34 32 78 (+ 33 4 89 34 32 78 for a call from abroad ) You can also consult the web for more information on www.hotel-des-etrangers.com
2. If you wish to reserve a room in our hotels
Reservations for a stay in our gite or chambres d’hôte can be made through the following companies:
​O Sarl St Martin Les Étrangers, registered with the chamber of commerce and societies of xxx under the n xxxx and the registered address at Rue Victor de Cessole, le Village 06470 Saint Martin D’Entraunes.
2.1. Guaranteed reservation
Your reservation is fully guaranteed once your stay has been paid for, either by providing a cheque or cash directly, or by providing your bank card details when reserving your stay (unless the bank card details provided are incorrect.)
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An email with a reservation number will be sent to the email address that you provided for all guaranteed reservations.
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If you arrive outside the reception opening hours which are 14.30-18.00 you can call +33 4 89 34 32 78 or +33 7 61 25 17 37
2.2. Simple reservation
A simple reservation is made when you reserve without providing bank card details
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In this case, the reservation number provided to you by the hotel allows you to obtain a room through hotel reception before 4 p.m. on the first day of your stay. After 4 pm on the first day of your stay, should you not have arrived to secure your room or contacted us to make payment, your room will be automatically released for resale.
2.3. Promotional and/or special offers (“non-refundable” reservations)
Various promotional and/or special offers are sold exclusively on the internet and not at reception.
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These offers, available on the website, on mobile applications or on the websites and mobile services of commercial partners, include rates for which the reservation of rooms and any additional services may not be combined with any other offers, neither can they be cancelled, modified, or reimbursed.
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Unless stated otherwise in the specific conditions of an offer, payment for the duration of the stay and any additional services must be made in advance online to validate this reservation.
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In the event of a no-show on the expected day of arrival, and even if we have been notified by any method, the total amount paid in advance for the reservation is not subject to any reimbursement.
2.4. Group reservations
A reservation that includes more than three (3) rooms is considered as a group reservation and may be subject to specific conditions. For all information concerning for a group stay you can contact us by sending an email to reservations@hotel-des-etrangers.com.
3. Procedure for making a reservation through www.hotel-des-etrangers.com
The procedure for making a reservation is as follows:
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1. Select the dates of your stay (start and end dates), the number of occupants, the type and number of rooms and the terms of sale for the associated rate, and any additional services (such as dinner), except when the additional service is included in the rate provided.
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2. Confirm the details of the reservation, the total amount due, the terms of sale for the associated rate (for the room, the rate and/or any additional services). Provide contact details for the client(s).
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3. Read and accept the general terms of sale, the general terms of use for the website, the privacy statement, and the terms of sale for the relevant rate (to change your selection you may return to the previous steps).
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4. Provide your bank card details (only credit/debit cards are accepted. Visa Electron and Maestro cards may not be used to guarantee your reservation). Accept the general terms of sale and the terms of sale specific to the reserved rate, then confirm your reservation.
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5. Hotel des Étrangers will acknowledge receipt of your reservation by immediately sending an email detailing: the type of reservation made, any additional services reserved and any applicable tourist tax, the dates of the reservation, the price, the total amount due and the details of this amount, the terms of sale for the chosen rate (accepted by the client), information regarding customer service and the address of the Hotel to which the client can send any complaints if necessary.
4. Cancellation or modification
We remind you that for accommodation services, in keeping with article L 221-28 paragraph 12 of the Consumer Code, you do not have the right of withdrawal as set out in article L 221-18 of the Consumer Code.
5.1. Cancelling your reservation
Simple reservations can be cancelled before 4pm on the day of your arrival.
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To cancel your simple or guaranteed reservation free of charge, you must inform us directly at the earliest opportunity via email at reservations@hotel-des-etrangers.com
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You will receive confirmation that your reservation has been cancelled. A reimbursement for the cancelled portion of the stay will be issued by the same payment method that was used to pay for the stay.
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Our cancellation policy:
If cancellation is received over fourteen (14) days before start date a full refund will be issued, if between fourteen (14) and seven (7) days before start date, a 50% refund will be issued. if Less than seven (7) days, no refund will be issued.
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In the case of a late cancellation (less than fourteen (14) days), the hotel will invoice you for the corresponding amount (not including the tourist tax and any additional service(s)) by keeping the payment made by cash or cheque or by charging the bank card for which details were provided during reservation, in order to cover the cancellation fees. If the initial payment was made by cash or cheque, the reservation for subsequent nights will be cancelled and reimbursed by cheque or bank transfer.
5.2. Modifying your reservation
To extend your stay, you must contact hotel reception before 11:00 am to confirm room availability. If the stay can be extended, you must immediately pay the amount due for your room
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In the case of an early departure, you must notify reception before 11:00 am for the departure to be considered. For a simple or guaranteed reservation, a reimbursement will be issued if necessary for the part of the stay that has been cancelled, to the card that was used for payment.
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For any other payment method, the reimbursement for the part of the stay that has been cancelled will be issued by a cheque for the corresponding amount or by bank transfer.
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In this case, it will be mentioned in the specific terms and conditions of the offer.
6. No-shows
In the event of a no-show, any reservation guaranteed:
-By providing your bank card information and that is not cancelled before 4 pm will result in your being automatically billed and charged for the price of the first night (not including tourist tax and any additional service(s)) as flat-rate compensation to the hotel, and the rest of your stay will be cancelled free of charge. Reservations for subsequent nights will be cancelled.
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-By payment in advance for the totality of your stay and that is not cancelled before 4 pm will result, upon your request, in the reimbursement of only your added extras.
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In the case of a reservation guaranteed by partial payment in advance which is not cancelled before 4 pm, payments made in advance (deposits) will not be reimbursed and will be kept as flat-rate compensation, and for the free cancellation of the rest of your stay.
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In the case of a “non-refundable” reservation, as discussed in article 2.3, 100% of the total price was paid during reservation, unless otherwise specified in the conditions of the offer. This amount will not be reimbursed under any circumstances (whether for the rooms and/or any additional services). In the case of a client no-show on the agreed upon arrival date, even if the hotel was notified by any means, the reservation will be cancelled in full, and the hotel reserves the right to bill the total price of the reservation to the client to cover the cancellation fees and business losses.
7. Rates
The rates apply to each room for the number of people and dates selected.
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The rates as confirmed to the client are expressed in euros, include all taxes and are only valid for the duration indicated on the website.
The tourist tax, charged by local authorities, varies by city. Unless otherwise stated, additional services (lunch or dinner, etc.) are not included in the rates.
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Rates consider the VAT that is applicable on the day of the reservation and any change to the applicable VAT rate, or any change to or introduction of new legal or regulatory taxes imposed by the relevant authorities will be automatically applied to the indicated rates on the day the stay is billed (the arrival date).
8. Payment
You will not have access to your room until it has been paid for.
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Visa Electron and Maestro bank cards may not be used to guarantee a reservation but can be used to pay at the hotel. Virtual cards may not be used to reserve or pay for your stay
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Online payment is made using a credit/debit card (Visa, Visa Electron, Maestro, and/or Mastercard only) via a secure payment system. You must provide the credit/debit card number, the expiration date and the CVV (security code on the back of the card).
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Any irregularities detected in the payment or payment method (even after the payment has been made in full), or any payment that is not made, incomplete or fraudulent, or any payment linked to illegal acts for which the client is responsible for which the client committed in collusion with a third party will lead to the complete cancellation of the reservation at the client’s expense, without warning and without negatively affecting any civil or criminal action that may be brought against him or her.
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Once the reservation has been confirmed and online payment has been made, you will receive a detailed confirmation by email at the email address you have provided, which will serve as proof of payment for the reservation.
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The confirmation is considered to represent the agreement between the parties.
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Upon your arrival at the hotel, you may request an invoice detailing the total price of your stay including the tourist tax (when applicable).
The use of an invalid bank card will result in the automatic cancellation of the reservation, in accordance with the same terms and conditions as for an irregular or fraudulent payment.
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When using an ARD, only bank cards with an electronic chip may be used to pay for your stay. If your bank card only has a magnetic strip, to pay for your stay, you must arrive at the hotel during the opening hours of reception or use a different payment method.
9. Complaints
Any complaints regarding the failure to fulfil or inadequate fulfilment of hotel services should be brought to the attention of the manager through our website contact form within eight days following your departure from the hotel.
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Are therefore solely responsible for any compensation to clients.
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The SARL St Martin les Étrangers is insured by insurance companies that are deemed to be professionally reputable. You must notify the hotel of any problems during your stay to limit any potential damage.
10. Liability
The photographs and information on the website are not contractual.
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We cannot be held responsible for the non-fulfilment or inadequate fulfilment of a reservation in the case of force majeure or due to a third party, the client, a faulty internet connection or in the case where the bank of a bank card owner refuses to make a payment.
11. Your stay at the hotel
Unless stated otherwise, reserved rooms can be used from 14:30 on the first day of the reservation until 11:00 on the last day of the reservation.
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Animals are accepted only in strict accordance with the relevant rules. This service is subject to an additional charge. The owner of the animal will be held directly responsible for any damage or inconvenience caused by the animal to the hotel, third parties, employees or other clients of the hotel. The cost of any damage caused during the stay may be billed to the client.
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In accordance with article R. 611-42 of the code of entry and residence of foreigners and right to asylum, you may be asked, when checking in at the hotel, to fill in a police form. In this case, you must present an identity document to allow the hotel to verify whether it must complete this form.
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The client accepts and agrees to make reasonable use of the room in line with its purpose. Any behaviour that is contrary to common decency or disruptive to public order may result in hotel management requesting the client to leave the establishment, without paying any compensation or reimbursement (if a payment has already been made).
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We provide free Wi-Fi access. Clients agree not to use the computer resources to reproduce, represent, provide, or share with the public any property protected by copyright or similar rights without the authorisation of the rights holders or in violation of their rights
12. Alternative accommodations and force majeure
If the room/gite is not available, either for reasons attributable to us or in case of force majeure, we reserve the right to displace all or some of the hotel guests into a hotel of the equivalent category for similar services. Any extra costs due to the difference in rates between the rooms will be covered by us.
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SARL St Martin les Étrangers cannot be held liable for non-fulfilment of its obligations because of a force majeure event. What constitutes a force majeure event or unforeseen circumstances shall be based on legal precedents from the French Courts and Tribunals.
13. Privacy and personal data
When a client uses the Hotel des Étrangers website or mobile applications, when making a reservation, SARL St Martin les Étrangers processes personal data. All relevant information is included in the privacy policy
14. Applicable law
These general terms are governed by French law subject to any mandatory protective provision.
15. Changes to the General Terms of Sale
These general terms of sale are valid from the date of their last update and for the entire duration during which the Hotel des Étrangers services for reservations of a maximum of five (5) rooms are available online. They may be modified at any time. For this reason, we invite you to consult them regularly.
General terms of sale updated May 21, 2022